FAQ
If you need have questions, please sent in an email to support@firemantis.com. We are happy to help!
You don’t need to have a Paypal account to make payment. You can use your Debit and Credit cards to make payments and the processing will be done through Paypal.
It might be a good idea to apply for a free Paypal account because it makes refunds – if any, a lot easier.
As of right now, we only use Paypal because they are secure and give us the option to accept payments through various payment methods. But we will also be looking into other payment options in the near future.
Yes, we offer tracking on products worth over $100. But, we do also offer tracking for some lower value items upon request.
Yes, we do offer refunds on returns consistent with our policy. Please read our policies for more information. You can also get in touch with our support team to see if you qualify for a refund.
Generally, No. Some countries may have its own custom fees but they don’t usually effect the items we sell, especially since most of our items are of lower prices.
Mostly, Yes. However, we do not ship to Cuba, India, Iran and North Korea. But if you do not see the option to buy a certain item, it’s probably because we are unable to ship the item to your location at the current moment. Reasons could be limited supply, logistics or very high shipping costs that we do not want to make our customers pay.